Zelie’s expense reduction consultants provide clients with services such as controlling long-term product and service costs and developing expense reduction strategies to suit individual client needs. The objective of the expense reduction consultant is to uncover costs associated with doing business that can be reduced or eliminated while still maintaining the efficiency of the business in terms of operations, customer service and profitability.

Improving your existing customer experience and creating new, engaging ways to interact with consumers should be your number one priority. And while it can be daunting to contemplate changes to your customer experience, we’ve found two fundamental changes that will have the most impact: Make it easier or make it more engaging.

Doing at least one of these – and preferably some aspects of both – demonstrates you understand what is important in customers’ busy lives and that you’re able to provide products and services that keep pace as their needs and interests change. Customer Experience = Relevance.

To create customer experiences that fuel growth, it’s important to have a holistic vision, one that helps you understand what matters to customers beyond their path to purchase. Creating a great customer experience is not just about removing the pain points along the customer journey (although that matters too!). Rather, it is about seeing the big picture of what is important to consumers in their daily lives: how they interact with other people and other brands, use technology, and spend their time, money and attention beyond their interactions with your product or service.

We help our clients use customer experience to build their brands, increase sales, reduce churn and drive down costs. By bridging the gap between brand strategy and execution, we help companies grow better.

We help leaders looking to gain competitive advantage for their companies and to improve their process operational efficiencies innovate by and through their data. Our data and analytics services are design-led and framework-based, which reduce time to delivery and improves accuracy and impact of the outcomes. Unlike technology led solutions, our services combine both strategic advisory and technology to align business needs with proven and emerging solutions that drive targeted business outcomes.

Our strategic data and analytics consultants are force multipliers for our world-class clients, and have the deep domain expertise across the full data stack to help solve your  challenges in weeks, not years.

Businesses that start out as innovative ventures often scale to the extent that they lose their innovative edge. As they expand and focus on many offerings at once, they often reach the point where they must pour their resources into keeping the current business alive, rather than into creating innovative new offerings. Innovation consultants can help businesses construct a business plan and strategy that realigns goals around innovation

Oftentimes, R&D and L&D departments in an organization are blocked from truly innovating because of the organization’s processes. Silos and bureaucracy will prevent good ideas from being heard and acted upon. Innovation consultants can help organizations create processes that make it easy for new ideas to be heard and adopted and channels for better communication and collaboration around those ideas.

In order to stay even with competition, organizations struggling with innovation frequently attempt to imitate their competitors, going after the same target markets that their competitors do. Innovation consultants can help organizations identify new markets that are being underserved, targeting those instead to create an innovative product for a new customer base.

Our innovation consultants can look at an organization from an outside perspective to better identify where the problem areas are and apply their expertise to help eliminate those areas.

These patterns are encapsulated under the different flavors of the Software Development Life Cycle (SDLC). Much like the development of a software system, SDLC itself is adapting as new technologies and methodologies are starting to bring programming, test, and IT operations closer together, calling for greater flexibility. Understanding these trends, and applying a realistic, and efficient SDLC to your project is one of the many benefits of professional Zelie Consulting.